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Customer Satisfaction Evaluation

Store ratings Aspect Rating     Overall purchase experience 4.6 / 5 283 reviews

Customer certified     Excellent   Good   Average   Below average   Poor The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products. Please note that the average rate is based on the last six months and the number of reviews from when the survey went live. Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read more

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/09/08.

Overall rating Comments Easy to follow site - good customer information and delivery options but need to list energy ratings and decibel levels (where relevent)-had to check elswhere for information before purchasing. This survey part however - really irrating, forgot to fill in last question and when I went back I had to retype my entire comment (with this addition!)

Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/09/08.

Overall rating Comments I have been a regular customer of Currys for many years and to my dismay the local Currys shops in Wells and Street have closed. It is hard to find local electrical retail outlets and Currys is sorely missed. I will continue my custom on line.I have always been pleased with my purchases and the level of service that Currys provide.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/09/08.

Overall rating Comments Ordering and paying online was very quick and efficient, and being able to choose a delivery day and then a four hour delivery window was really useful. The choice and description of the items online was comprehensive, I looked at other sites but Currys was in my opinion the most informative and effective.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/07/08.

Overall rating Comments i am very pleased with my fridge freezer it was simple to order on internet and delivery was very good

Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/06/08.

Overall rating Comments easy order process, was able to get a delivery the same week and the item was delivered early that day so no hanging around waiting on it. good prices!!!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/06/08.

Overall rating Comments EXCELLENT VALUE& SERVICE RAPID DELIVERY NO COMPLAINTS AT ALL WOULD USE AGAIN

Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/06/08.

Overall rating Comments I was very impressed ith the speed of delivery.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/06/08.

Overall rating Comments It was nice. Delivery was earlier than expected. Pretty goog.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/06/08.

Overall rating Comments I did a cost comparison on the Epson Stylus DX8450. Currys plus some other retailers were selling at the same price and with free delivery if no specific time for delivery was requested. I decided to buy from Currys because they had a more comprehensive specification of the product together with a free cable that I was not sure I would need until I received the printer. As it happened I did not need the cable but neither did it cost me anything. I was extremely impressed with the delivery which was a normal 5 day delivery but it arrived almost by return of order.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/06/08.

Overall rating Comments eASY TO ORDER. DELIVERY WAS ON TIME AND WENT SMOOTHLY. GOOD VALUE. WOULD SHOP AT CURRY'S AGAIN

Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/05/08.

Overall rating Comments Purchase went extremely well. Needed Tecguys to help with MS Office H&S installation due to error message. Told error message was a " common problem". If this is so why is it not more commonly publicised. JH

Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/05/08.

Overall rating Comments Delivery drivers phoned about 40 minutes before they arrived to inform us of their due time of arrival. I was very impressed by this as it enabled us to be ready for them so delivery was quick and easy. They were also good embassadors for Curry's as they were polite and efficient.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/05/08.

Overall rating Comments The only real problem was that the model of washing machine that I wanted was delivered by the supplier (Miele) who don't deliver to where I live (Northern Ireland), so I had to order a different model which Currys had on home delivery, and thankfully did deliver to me. The delivery was prompt and the deliver people where friendly and business-like. There was some confusion with a form for a free five year guarantee which was supposed to come with the washing machine, but a phone call to customer services sorted that out (the form had to be downloaded from the Miele website.) On the whole I'm very pleased, and would certainly order from Currys again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/05/08.

Overall rating Comments I was very pleased with the service, both in the shop ( i went and viewed the product before ordering on line )and on the internet.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/05/08.

Overall rating Comments Everything was fine with ordering, delivery etc but I am a little disappointed with the actual product itself - the picture is not brilliant and the sound quality very tinny. It is basically quite cheap, and you get what you pay for! Incidentally, it has nothing to do with reception as I have just had a new TV aerial with booster fitted and my other two digital sets (a Sony and a Toshiba - both brand new) have superb picture and sound quality. I would use Currys again but would not buy this make again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/04/08.

Overall rating Comments FAB

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/04/08.

Overall rating Comments As I bought a new pc last year from Currys I was confident that this further purchase would be the same easy and straightforward transaction....which it proved to be.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/04/08.

Overall rating Comments overall satisfied

Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/04/08.

Overall rating Comments We went into our local store to have a look at the item before we placed the order,as we wanted to look at the item and the staff at the local store were offering the same free delivery and old item removal as the web-site,which I felt gave a good continuity,not the usual "well...that's only the web-site ,nothing to do with us.....!" you can sometimes get with companies. I did, however ,decide to place my order on line for simplicity and I felt the web-site was easy to use,I had lots of correspondence,via email after my order had been placed. It was simple to access the details the day before to find out my 4 hour delivery slot. The delivery driver rang when the were nearby,to say they were likely to deliver within the next 30 mins,they were polite and helpful when they arrived. I liked the delivery price(zero!) and the fact that they took away my old item. I would definitely use/recomend Currys again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/04/08.

Overall rating Comments Order my item from Currys online, The item was delievered by the manufacture and its great. The service was also good, just a tad slow to get it, ie. 2 weeks from order to del aprox. Everything else fine. just wish I could order from my local store at the same price as the service at my Blackpool superstore is much better, they afterall helped me choose my product.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/04/08.

Overall rating Comments I was happy with the service received. Almost missed the offer though of additional discount when spending over £300 pounds. I would suggest you make this an automatic discount without having to click on the box

Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/04/08.

Overall rating Comments Quick and efficient.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/04/08.

Overall rating Comments Very pleased with delivery date/time ,as i had to change the date of my orignal delivery.The change was done quickly and without fuss Thankyou

Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/04/08.

Overall rating Comments Excellent website - product met my expectations, having first researched it through Which? Magazine. Curry's were great! Good choice of dates for delivery and I was kept informed about the progression of the delivery, which was very helpful. The delivery itself went very smoothly - what more could you ask for?

Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/04/08.

Overall rating Comments Last year I purchased a DVD Recorder with a hard drive from the Leamington Spa branch of Currys. The sales person who attended to me had an air of indifference, a take it or leave it attitude. Later in the year I bought a 32" television from the same store - same attitude. In addition the person who trollied the appliance to the car virtually threw the box into the car. I thanked him politely, he walked away without a word. I decided never to shop at Currys again. I am new to online shopping. After comparing prices online, I relented and ordered a dishwasher - what a contrast. The politeness and attention, from placing the order to delivery was excellent. When I placed the order, quoted delivery was up to 14 days if in stock, the appliance was delivered in about 7 days and I was kept informed of progress by email. Delivery was bang on the time slot quoted, the delivery guys were polite and jolly, and they even took my old appliance away - a service I was unaware of. Please pass on my thanks to all concerned, and to quote a well known saying I'll be back. ps. All they need to do now is develop the same attitude in the stores as their sister company PC World.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/04/08.

Overall rating Comments No online stock information - poor. Ordered Thursday, still not dispatched following Monday, cancelled order - too slow - don't want to have to chase order by phone - suspect no stock. Website poor, it asked for password confirmation on one option (pretending good security) but allowed change of password without re-requesting current password!! Password confirmation prompt didn't work. Site signup allows mixed case passwords - password confirmation did not accept mixed case password so couldn't look at order details (no help anyway). Changed password to all lower case and password confirmation prompt worked. What rubbish, sack the web development team. Mentioned this problem in e-mail to currys (although at the time I didn't know about mixed case problem) but still haven't had a reply - shows how much they care! Couldn't cancel order online. Had to phone expensive 0844 number and listen to claptrap to cancel order. Then took 3 days to cancel. Took money from credit card on day of purchase - should take this on dispatch. Summary - rubbish site, rubbish customer service, rubbish Company. Has been for years and apparently hasn't changed. Won't use this site again, but will attempt to delete my details (some hope).

Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/04/08.

Overall rating Comments best price i could find on the net, delivered on a weekend at the time set, very satisfied. thank you curry's i will come back again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08.

Overall rating Comments Currys had the product we wanted and at a very competative price. Ordering from their website was a piece of cake. The product was delivered on the day and at the time promised. Delivery staff were very courteous and efficient. What more can one ask for?

Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/04/08.

Overall rating Comments saw sony kld40S3000 tv at currys on pricerunner good price with currys discount £556 (stock info unknown) went to basket, out of stock, no probs-left it,on currys website around a week later, see the same deal,so onto basket no mention of no stock, orders said tv at £556,a week later email from currys telling me tv is not available also asking if i would like to browse for a substitute product, "no thank you" in my opinion not the correct way to run a website, make sure you have the stock if you advertise it, if not it looks like a scam,!!! NOT A HAPPY BUNNY!!!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/04/08.

Overall rating Comments Ordering was easier online and convenient with currys. They kept me up to date with emails regarding order. Cannot comment on product ordered as I have not put it to the test as yet. Also delivery was free which was an added bonus at the time of ordering my product. Would definately order from Currys again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/04/08.

Overall rating Comments overall ithink my purchase went well

Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/03/08.

Overall rating Comments First class experience and just wish all on-line sellers met their promises in the same way. From starting the product search on Curry's webpage to the installation was simple and troublefree with the process completed to my full satisfaction within days of placing the order. Taking away the old cooker unit for disposal was much appreciated. Have used Curry's on-line before and will certainly do so again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/03/08.

Overall rating Comments Simple to order/pay everything as we wanted, came within three days, no complaints at all.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/03/08.

Overall rating Comments Beats the shopping hands down and it is great to get free delivery. What more can I say??

Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/03/08.

Overall rating Comments Product range good and at the right price. Delivery was late i.e. outside of your 4 hour slot and not informed of late delivery. After a telephone call the operator could not contact the delivery men hence I was left not knowing when it would arrive. Not a pleasant experience.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/03/08.

Overall rating Comments Purchased online and selected delivery date. Instructed to check the delivery status day before delivery and was given 4 hour slot. Delivery was made at start of 4 hr slot. Delivery men were extremely helpful. Overall excellent service.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/03/08.

Overall rating Comments I found it very easy to order online and Currys response via email. The four hour slot was very useful as it's a pain having to wait in all day. The items were delivered within that four hour slot and the men took away my old machine without charging like some companies do. Also the free delivery was a bonus, once the item or items were ordered there was no other cost...first rate.