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Electric Shop > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.3 / 5 | 38 reviews |
| | | Customer certified | | |  | Excellent |  | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/08/08. |
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| Overall rating | | | Comments | The product price was very competitive and online buying experience met my expectations. Electric Shop tried a number of times to get hold of me to arrange delivery but I was away from my desk at work. However, when I tried to ring them back, they couldn't find my order details. Eventually they left a message on my mobile to confirm the delivery date. My only disappointment was that there is no shorter time slot - its 8am to 6pm - so we had to arrange for someone to be in all day. On the day, Customer Services rang me up and said the item wasn't on the van and that it would be delivered the next day, then they rang be back 15 mins later to say it was on the van and to ignore the previous message - all a bit confusing. Anyway, the item did arrive in excellent condition and I would use Electric Shop again. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/06/08. |
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| Overall rating | | | Comments | Efficient, very cost effective and painless. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/06/08. |
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| Overall rating | | | Comments | Simple, quick and easy. Only issue was with delivery as 1) they did not call in advance and 2) they arrived after 7pm (7.05pm) |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/06/08. |
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| Overall rating | | | Comments | I have already recommended Electric Shop to a few friends. The web site was easy to use, The product was delivered promptly and lived up to expectations |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/06/08. |
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| Overall rating | | | Comments | quick, and correct |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/06/08. |
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| Overall rating | | | Comments | again ,a great place to shop.
Received my order with satisfaction.just can't fault this retailer in any way . thank's for the £100 i saved!! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/06/08. |
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| Overall rating | | | Comments | I found electric shop to be excelent in all areas especially price and delivery |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/06/08. |
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| Overall rating | | | Comments | Excellent price. Simple buying procedure. Fast delivery, and free. All round excellent service. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 05/06/08. |
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| Overall rating | | | Comments | I have already expressed my satisfaction to several people who will no doubt consider your site at some future time. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 31/05/08. |
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| Overall rating | | | Comments | Brilliant people .Product arrived on time .We will use you again ,and recomend you to others.Well done!!!! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/05/08. |
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| Overall rating | | | Comments | web site dispalyed that item was in stock when in fact it wasn't yet no communication from electric shop to relay this error. When quieried with customer services they failed to return call. Empire direct delivered a replacement order the following day for less money. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/05/08. |
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| Overall rating | | | Comments | Order placed on Friday, item delivered following Tuesday - excellent service |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/05/08. |
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| Overall rating | | | Comments | very good price on this, the 2nd purchase from store. excellent delivery and would not hesitate to recommend them to anyone
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/04/08. |
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| Overall rating | | | Comments | The main problem was lack of indication that the product was out of stock and when it would be delivered. The distribution centre is close to where I work and I ended up collecting it myself. I happened to phone on the day that APC tried to deliver - I had not been told when the delivery would happen!! I could have arranged for it to be delivered to work or to a neighbour. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/04/08. |
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| Overall rating | | | Comments | Excellent experience. Good prices and quick delivery with good communications.
vey pleased. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/04/08. |
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| Overall rating | | | Comments | Poor communication. Website said stock, but they did not have it. failed to tell me, until I called them. Told me they would confirm following day, but did not. Item then delivered on a day I had been told that it had not shipped.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/04/08. |
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| Overall rating | | | Comments | Very easy straight forward purchase. The only thing I would like to see improved upon is the time span on the actual day of delivery. between 8 and 6 is a little too broad. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/04/08. |
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| Overall rating | | | Comments | I WAS PLEASED WITH THE PRICE AND THE PRODUCT, HOWEVER THERE WAS A MIX UP WITH THE DELIVERY DAY AND I WASTED A WHOLE DAY WAITING FOR THE ITEM TO ARRIVE, ONLY TO FIND OUT I HAD BEEN TOLD YHE WRONG DAY |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 11/04/08. |
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| Overall rating | | | Comments | The product i purchased met all my expectations and was on time for delivery. Electric shop stated they provide a recycling service, which i paid for at the time of my order. When i had called 10 days later for an update on where my order was, i was told when my order would be delivered, and that my old appliance would be picked up and recycled. Having the recycling service was key to me ordering from electric shop. Only after receiving my order i found out this service was not available. I was told the courier they used no longer provides this service. How come they did not know this when i placed my order. Now i am left to dispose of my old appliance. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/04/08. |
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| Overall rating | | | Comments | Good all round service, just a shame you cannot specify morning or afternoon delivery |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/04/08. |
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| Overall rating | | | Comments | I was impressed with the ease of navigating the site and also that I was able to find the product I wanted. The prices are competitive and the site is now on my Favourites list! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/04/08. |
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| Overall rating | | | Comments | The complete process WAS highly satisfactory, I don't normally score so highly on these surveys because there was always something that went wrong during a purchase but, in this case I can only recommend you to the whole population of the world and beyond... Thank you and well done.
Andy Winder |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/03/08. |
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| Overall rating | | | Comments | having ordered a dyson vacuum cleaner from the site (which stated it was in stock) I got a phone call 3 days later telling me that it wasn't in stock and that it would cost an extra £20! Obviously a very amateurish operation! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/03/08. |
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| Overall rating | | | Comments | Nice to be telephoned to state delivery, but message left on my phone and I did not pick it up until too late that day. The Dyson was therefore one delivery day late. Being a weekend we lost three days in all. The reason for purchase was to replace a hoover that had burnt out on the day of our order. So any delay meant a dirty house. Not pleased with the delay at all. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/03/08. |
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| Overall rating | | | Comments | Afer establishing that the item was in stock at about 0900 we ordered for next day delivery. Checking progress at about 330pm we were told that " the carrier has already left ----without our order-------" we exlained that we really did want next day as we would not be here the days following. Sales then found another carrier, despatched the goods, which then arrived at about 4 pm the next day, which fulfilled all my requirements. I just wonder about the Sales dept. and why they didn't immediately action an order for enxt day delivery when they had the item in stock at the time of order. But yes, I will certainly shop with them again,as they did put matters right. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/03/08. |
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| Overall rating | | | Comments | EVERYTHING AS PER WEBSITE. FAST AND EFFICIENT DELIVERY. FIRST CLASS PRODUCT. MANY THANKS FOR MAKING THIS SHOPPING EXPERIENCE HASSLE FREE. WOULD RECOMMEND TO ANYONE. |
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