HDTV guide

RGB Direct - Information

Established Authorised UK Dealers of all Major Brands. "London Regional Finalists for the Coutts 2005 Prize for Family Business Award"

NameRGB Direct
Rating & reviews Retailer Rating: 4.6 / 5 1913 reviews
Retailer Web PageGo to store Go to store
Head Office Address203 Ilford Lane, IIford, Essex, IG1 2RU
Telephone020 8553 1708
Fax020 8478 0096
Telephone Order020 8553 1708
Number of Stores203 Ilford Lane, Ilford, Essex, IG1 2RU (Ilford Branch). 121 Roding Road, Loughton, Essex, IG10 3BS (Loughton Branch)
Refund PolicyCustomers will be refunded for their purchase less the return delivery charges incurred in the transaction. See http://www.rgbdirect.co.uk/terms.asp
Payment OptionsMost Credit or Debit cards accepted, Cheques are subject to clearance. We also offer finance options.
Delivery From Next Day Delivery.
Return PolicySee http://www.rgbdirect.co.uk/terms.asp
GuaranteeThe manufacturer guarantees all purchases for a period of 1 Year, unless stated from date of invoice. Extended warranties available
Member CardN/A
Pay by InstallmentWe offer a range of finance options to suit all.
MembershipN/A
Cost of DeliveryFree delivery on most items.
Low Price GuaranteeWe will endeavour to beat prices prior to purchase

Customer Satisfaction Evaluation

Overall purchase experience
4.6 / 5
4.6 / 5
Based on  1913 reviews
Likelihood to buy again
4.4 / 5
4.4 / 5

Evaluation of Purchase

Ease of placing the order
4.9 / 5
4.9 / 5
Product selection and availability
4.7 / 5
4.7 / 5
Product information
4.5 / 5
4.5 / 5
Price
4.7 / 5
4.7 / 5
Website performance
4.9 / 5
4.9 / 5
Payment options
4.8 / 5
4.8 / 5
Delivery options
4.7 / 5
4.7 / 5
Delivery & handling charges
4.7 / 5
4.7 / 5
Customer support
3.9 / 5
3.9 / 5

Evaluation of Delivery

Availability of product you wanted
4.8 / 5
4.8 / 5
Order tracking / status information
4.5 / 5
4.5 / 5
On-time delivery
4.5 / 5
4.5 / 5
Product met expectations
4.6 / 5
4.6 / 5
Customer support
4.4 / 5
4.4 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation submitted 23/09/08
Overall rating
4.0 / 5
4.0 / 5
Comments

The web site is very user friendly even for novice users. There is enough information available on the site for each product to enable the customer to absolutely sure that the product selected is the one they really require.

Review by Pricerunner Customer Satisfaction Evaluation submitted 11/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

My purchase was reasonably priced and delivered very quickly. Well done. I was less keen to discover my credit card number had been entered manually as 'card not present' rather than being processed fully automatically and encrypted (such as WorldPay or Protx).

Review by Pricerunner Customer Satisfaction Evaluation submitted 11/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

The delivery was so fast it almost occured before I had ordered it! I have already recommended you to friends - keep up the good work

Review by Pricerunner Customer Satisfaction Evaluation submitted 06/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

excellant!

Review by Pricerunner Customer Satisfaction Evaluation submitted 24/08/08
Overall rating
5.0 / 5
5.0 / 5
Comments

As usual a prompt and efficient service - did have a laugh though at the delivery that 'just happened' to be in my area the next day for £50! But all in all an excellent site/service and will certainly use again.

Review by Pricerunner Customer Satisfaction Evaluation submitted 03/07/08
Overall rating
5.0 / 5
5.0 / 5
Comments

Excellent service, great price. Have used a number of times before and have always been really great. What more could you ask for?

Review by Pricerunner Customer Satisfaction Evaluation submitted 02/07/08
Overall rating
5.0 / 5
5.0 / 5
Comments

Delivery company used, stated that they had tried to call but no one was in and left a note, however someone was in all day and no note left, had to re-arrange delivery which took several phone calls to sort out. Apart from that everything was excellent

Review by Pricerunner Customer Satisfaction Evaluation submitted 26/06/08
Overall rating
5.0 / 5
5.0 / 5
Comments

Faultless! They had what I required, in stock and at the lowest price to be found. It was despatched immediately and had not a weekend intervened there can be no doubt that it would have been delivered the next day. The order tracking service likewise was very efficient and gave full details of the order's progress from shop to my front door!

Review by Pricerunner Customer Satisfaction Evaluation submitted 18/06/08
Overall rating
5.0 / 5
5.0 / 5
Comments

ordering was painless. delivered exactly when promised. price was cheaper than i could find anywhere else. i am generally good at finding fault but couldn't this time. i just hope it wasn't a fluke and that they are this good all the time. i have to compliment them this time, top marks.

Review by Pricerunner Customer Satisfaction Evaluation submitted 05/06/08
Overall rating
5.0 / 5
5.0 / 5
Comments

i was very pleased with the whole experience, it was very easy.

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