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RGB Direct > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.6 / 5 | 1908 reviews | | Likelihood to buy again | | 4.5 / 5 | 1883 reviews |
| Aspect | Rating | | | | Ease of placing the order |  | 4.8 / 5 | 1893 reviews | | Product selection and availability | | 4.8 / 5 | 1832 reviews | | Product information | | 4.5 / 5 | 1892 reviews | | Price | | 4.8 / 5 | 1896 reviews | | Website performance | | 4.8 / 5 | 1895 reviews | | Payment options | | 4.8 / 5 | 1844 reviews | | Delivery options | | 4.6 / 5 | 1652 reviews | | Delivery & handling charges | | 4.7 / 5 | 1670 reviews | | Customer support |  | 4.2 / 5 | 713 reviews |
| Aspect | Rating | | | | Availability of product you wanted | | 4.8 / 5 | 1906 reviews | | Order tracking / status information | | 4.3 / 5 | 1658 reviews | | On-time delivery | | 4.6 / 5 | 1849 reviews | | Product met expectations | | 4.7 / 5 | 1742 reviews | | Customer support | | 4.3 / 5 | 1432 reviews |
| | | Customer certified | | | | Excellent | | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/08/08. |
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| Overall rating | | | Comments | As usual a prompt and efficient service - did have a laugh though at the delivery that 'just happened' to be in my area the next day for £50! But all in all an excellent site/service and will certainly use again. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/07/08. |
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| Overall rating | | | Comments | Excellent service, great price. Have used a number of times before and have always been really great. What more could you ask for? |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/07/08. |
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| Overall rating | | | Comments | Delivery company used, stated that they had tried to call but no one was in and left a note, however someone was in all day and no note left, had to re-arrange delivery which took several phone calls to sort out. Apart from that everything was excellent |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/06/08. |
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| Overall rating | | | Comments | Faultless! They had what I required, in stock and at the lowest price to be found. It was despatched immediately and had not a weekend intervened there can be no doubt that it would have been delivered the next day. The order tracking service likewise was very efficient and gave full details of the order's progress from shop to my front door! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/06/08. |
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| Overall rating | | | Comments | ordering was painless. delivered exactly when promised. price was cheaper than i could find anywhere else. i am generally good at finding fault but couldn't this time. i just hope it wasn't a fluke and that they are this good all the time. i have to compliment them this time, top marks. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 05/06/08. |
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| Overall rating | | | Comments | i was very pleased with the whole experience, it was very easy. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/06/08. |
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| Overall rating | | | Comments | The TV i ordered was in stock with a good review of all its capabilities and other customers feed back. I was kept up to date with the progress and received a phone call informing me when to expect delivery. It arrived on time in tact installed the TV and it worked perfectly straight away. Best of all it was the cheapest one of that make and model available. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/05/08. |
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| Overall rating | | | Comments | An excellent service provided. I wish other sites matched the high standard and ease and speed of delivery. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/05/08. |
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| Overall rating | | | Comments | Initial item was faulty. had to wait in for an additional day for item to be picked up and returned, then had to wait in for a further day for delivery of replacement item. I understand this isn't all the fault of RGB but was nevertheless a significant inconvenience. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/05/08. |
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| Overall rating | | | Comments | My experience of RGB was very good : however my dealings with City Link were less than satisfactory. They tried delivery on two consecutive days without the opportunity for me to contact them (I was away overnight), then told me that after those two deliveries I would need to contact RGB to authorise further delivery. They were were unhelpful in terms of their inability to provide any indiation of dayparts for delivery, and seemed to expect me to wait in all day for delivery. I found them unsympathetic and unhelpful, and was told that if I missed the third attempt at delivery I would have to collect from the depot! I would not use them to service my own customers, and certainly would not recommend them to business colleagues. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/05/08. |
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| Overall rating | | | Comments | Very good, free delivery and very fast, ordered a tv on Tuesday recieved on Thursday same week.
Cheers |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/05/08. |
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| Overall rating | | | Comments | Having just resently purchased both a new television and a DVD recorder, seperate orders; I have been most impressed with how easy it was to order and very pleased with the speed of the free delivery! Thank you. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/04/08. |
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| Overall rating | | | Comments | Very satisfied with the ease of ordering and the prompt delivery of my order.
Did not have any advice on timing of delivery but fortunately I was at home. Product is satisfactory and the price was very competetive.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/04/08. |
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| Overall rating | | | Comments | found web site easy to use with excellent order tracking. received my tv after 3 working days after phone call the previous day to let us know it was coming. the price was the cheapest anywhere and the service overall was excellent. have already recommended the site to a friend. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/04/08. |
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| Overall rating | | | Comments | Very smooth operation. You had what I wanted at a very good price. Delivery was very prompt. Only thing about that was you said up to 10 days for delivery but it came in 2 days and we were out. Then had follow up calls from city link and e-mail from yourselves. Good service but an e-mail/call to forwarn me could have saved a wasted journey and the extra follow up. Very pleased with the set tho. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08. |
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| Overall rating | | | Comments | My query regarding the availability of the TV I was looking at purchasing was answered very promptly. Once the order was placed online, RGB Direct were very good at phoning to let me know the status and delivery time for my order, as well as on the day of delivery the approximate timeframe they would get it to me in.
I would have no problem recommending RGB Direct to anyone. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08. |
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| Overall rating | | | Comments | Good,Good,Good... |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/04/08. |
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| Overall rating | | | Comments | Prices are very good, nearly always the cheapest around, ordered 27th march delivered 2nd april, with a weekend in between... |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/04/08. |
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| Overall rating | | | Comments | Made first order on line and was rejected. My fault; I used my work rather than home address. I phoned and was told to re-order. Tried that and kept getting thrown out. Eventually ordered by phone, paid £20 for delivery and the tv was delivered next day. Would have preferred to save the £20! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/03/08. |
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| Overall rating | | | Comments | RGB provided me with a first class product at a very competitive price. I ordered on-line on a holiday Monday and it was delivered to my door on the Thursday.Fantastic ...very impressed! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/03/08. |
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| Overall rating | | | Comments | The website was trouble free to navigate and everything was easy to find.
A vast array of products available to suit all tastes and budgets.
Simple easy checkout and good customer service , this along with a flawless delivery system. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/03/08. |
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| Overall rating | | | Comments | My second purchase from RGB at another excellent price and easy to order from the website. Telephone contact in response to a query was most courteous and helpful, as previously. Tracking system did not update this time, but I did receive a notifying phone call the day prior to delivery. The item was well packaged, so I am hopeful that the set up will all go well. However, I am confident that Customer Services would resolve the matter should any problems become evident on unpacking.
I would thoroughly recommend RGB without any reservations at all. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/03/08. |
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| Overall rating | | | Comments | Excellent website,Prices and delivery. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/03/08. |
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| Overall rating | | | Comments | RGB were the most price competitive supplier I could find, and not only this but the delivery of my TV and Audio Stand was very quick and efficient, exceeding my expectations. All a very postative experiance - I would recomend RGB to friends and family! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/03/08. |
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| Overall rating | | | Comments | The price of the multiregion Panasonic DMR-EX77 DVD recorder that I bought was very competetive and the service was excellent. Slight downside - the box was damaged on arrival. |
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