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Hughes Electrical Direct - Information

Leading supplier of discounted electrical goods established for over 80 years. Inspiring customer loyalty through quality service.
Name Hughes Electrical Direct
Rating & reviews Retailer Rating: 4.49 / 5 3453 reviews
Retailer Web Page Go to store Go to store
Member Card No
Pay by Installment No
Refund Policy http://www.hughesdirect.co.uk/service.php
Return Policy 7 day return policy.
Delivery Typically 3-4 working days
Cost of Delivery From £6.00
Head Office Address Hughes Electrical Direct, Internet Sales Dept, 255 - 257 Felixstowe Road, Ipswich, Suffolk, IP3 9BN
Telephone 0870 240 7082
Fax 01473 321880
Telephone Order 0870 240 7082
Number of Stores 35
Guarantee Manufacturers' standard guarantee
Low Price Guarantee Yes

Customer Satisfaction Evaluation Customer Satisfaction Evaluation

Overall purchase experience
4.5 / 5
4.5 / 5
Based on 3453 reviews
Likelihood to buy again
4.4 / 5
4.4 / 5

Evaluation of Delivery

Customer support
4.1 / 5
4.1 / 5
On-time delivery
4.5 / 5
4.5 / 5
Product met expectations
4.6 / 5
4.6 / 5
Order tracking / status information
4.0 / 5
4.0 / 5
Availability of product you wanted
4.6 / 5
4.6 / 5

Evaluation of Purchase

Price
4.5 / 5
4.5 / 5
Payment options
4.3 / 5
4.3 / 5
Customer support
3.8 / 5
3.8 / 5
Delivery options
4.0 / 5
4.0 / 5
Product information
4.1 / 5
4.1 / 5
Website performance
4.3 / 5
4.3 / 5
Delivery & handling charges
3.7 / 5
3.7 / 5
Ease of placing the order
4.3 / 5
4.3 / 5
Product selection and availability
4.3 / 5
4.3 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 28/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

A very good service and prompt delivery.

Review by Customer Satisfaction Evaluation submitted 28/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

pain free shopping experience

Review by Customer Satisfaction Evaluation submitted 28/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Excellent service at lower price than available in local shops.
Item received early on pre arranged day of delivery.
Delighted. Hope to do business again in future.

Review by Customer Satisfaction Evaluation submitted 27/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Clear online information on product, ease of ordering and delivery prompt,

Review by Customer Satisfaction Evaluation submitted 27/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Product recommended by "Which" available at the right price. Delivered promptly (2 working days) after paying basic only delivery charge of £5. Product received in perfect condition and completely meets expectations.